ارائه الگویی به منظور تبیین نقش موفقیت مجتمع‌های تجاری در کشور

نوع مقاله: علمی- ترویجی

نویسندگان

1 دانشجوی دکتری مدیریت بازرگانی،‌دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس،‌تهران، ایران

2 دانشیار گروه مدیریت،‌دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران

3 استاد گروه مدیریت،‌دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس،‌تهران،‌ایران

چکیده

این پژوهش با هدف ارائه مدلی به ‌منظور تبیین نقش موفقیت مجتمع های تجاری در کشور و بررسی عوامل اثرگذار بر آن انجام گرفته است. پژوهش حاضر از نظر هدف کاربردی و بر اساس روش گردآوری داده ها، پژوهشی توصیفی محسوب می‌گردد. به منظور جمع آوری داده های مورد نیاز از پرسشنامه و برای تعیین روایی و پایایی آن از پیش آزمون استفاده شد. برای سنجش روایی پرسشنامه از روش روایی تشخیصی (DV) با استفاده از شاخص میانگین واریانس استخراج شده (AVE) و برای تعیین پایایی از روش پایایی ترکیبی (CR) استفاده شد. نمونه 386 نفری از مشتریان پنج مجتمع تجاری موفق در شهر تهران انتخاب گردید. جهت تجزیه و تحلیل داده‌ها نیز از آزمون‌های مدل‌سازی معادلات ساختاری (SEM) و تحلیل عاملی تأییدی (CFA) استفاده شده و دو بسته نرم‌افزاری SPSS و LISREL به کار گرفته شدند. یافته‌های تحقیق حاکی از تأثیر معنی‌دار متغیرهای محیط فیزیکی مجتمع تجاری و تمایل مشتریان به ماندن در مجتمع تجاری بر موفقیت مجتمع تجاری و تأثیر این متغیر بر وفاداری مشتریان و تبلیغات شفاهی مثبت آنها بود، اما تاثیر متغیر هیجانات مشتریان در مجتمع تجاری بر موفقیت مجتمع تجاری تأیید نشد.

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