Commercial Surveys

Commercial Surveys

Growing Bank Shahr's Participation, Trust and Consumer Value in the Context of Digital Content Marketing

Document Type : Original Article

Authors
1 PhD Student in Business Management (Marketing Orientation), Islamic Azad University, Zanjan Branch, Iran
2 Assistant Professor of Management, Islamic Azad University, Zanjan Branch, Iran and responsible author
Abstract
In this article, we are looking for the role of digital content marketing in the growth of participation, trust and consumer value in the branches of Bank Shahr in Tehran province. The general method of this article is descriptive-analytical. The tool used in this article is a questionnaire that has been developed as a researcher and the reliability and validity of the variables have been confirmed. In which the variables of digital marketing, consumer participation, consumer value and consumer trust were approved with Cronbach's alpha coefficient of 0.92, 0.85, 0.74, 0.91, respectively. The population and statistical sample in this article includes managers and experts, including university professors and highly experienced managers in the branches of Bank Shahr in Tehran province, whose number has been selected using Cochran's formula of 125 people. Also, the results of hypotheses based on marketing effect. Digital has not had a significant effect on the two variables of consumer participation and consumer value (p <0.05), but in relation to the role of digital marketing on consumer trust, this rate is acceptable (p> 0.05).
Keywords

through data mining technology”. Journal of Computers, 25(3), 32-51.
Wang, Wei-Lin, Edward Malthouse, Bobby Calder, and Ebru Uzunoglu (2017), “B2B Content Marketing for Professional Services: In-person Versus Digital Contacts,” Industrial Marketing Management, https://doi.org/ 10.1016/j.indmarman.2017.11.006 (in press).
Wanjuki, C. W. (2014), The Growth of Digital Marketing and Its Impact on Customer Service at Barclays Bank of Kenya, Meru Branch. MBA Thesis, University of Nairobi. Unpublished Wilcox K, Stephen AT: Are close friends the enemy? Online social networks, self-esteem, and self-control. J Consum Res 2013, 40:90-103.
Wilson RE, Gosling SD, Graham LT (2012), A review of Facebook research in the social sciencs. Perspectives on Psychological Science, 7(3):203-220.
Yasmin, A., Tasneem, S., & Fatema, K. (2015), “Effectiveness of digital marketing in the challenging age: An empirical study”. International Journal of Management Science and Business Administration, 1(5), 69-80.
Volume 19, Issue 110 - Serial Number 110
November and December 2021
Pages 107-120

  • Receive Date 10 October 2020
  • Revise Date 03 February 2021
  • Accept Date 06 February 2021